eSignal offers a 30-Day Risk Free trial for new subscribers, for eSignal Classic, Signature, and Elite, where you pay for services up-front and provide us with a Credit or Debit Card for payment. If you decide that eSignal is not the right product for you, you can opt to cancel your product within the
- How do I cancel my subscription during the 30-Day Trial period?
- What happens if I decide to cancel during the 30-Day Trial period?
- Is there anything that does not get refunded?
- What are the Terms and Conditions for the 30-Day Trial?
How do I cancel my subscription during the 30-Day Trial period?
If within the 30-Day Trial period you are not completely satisfied with eSignal, you can contact our Customer service department and cancel your account. We will be able to process your refund within 5 to 7 business days after the account cancels.
You may request a reference number to confirm your cancellation, if so needed, or you can request we Email you a confirmation. Please note that if we have no record of your cancellation request, you may be charged for additional month(s) of service.
What happens if I decide to cancel during the 30-Day Trial period?
Should you decide to cancel your subscription within the 30-Day Trial period, your subscription will be cancelled effective your next cycle date, and your refund will be processed within 5 to 7 days after automatically. For example, if you subscribed on January 10th, and opted to cancel within the 30-Day Trial period, your cancellation would not be effective until February 10th, at which point it goes into effect and you will be refunded within 5 to 7 days of that date.
Note: While eSignal does not offer instantaneous cancellation and refund, and instead opts to cancel effective the end of the cycle, you will instead be allowed to continue to use the product up until the cancellation date.
Is there anything that does not get refunded?
eSignal is unable to provide a refund for any Exchange fees, Add-On fees, and Service fees. eSignal only refunds you the base subscription cost.
What are the Terms and Conditions for the 30-Day Trial?
For details on eSignal's Terms and Conditions, you can refer to them here.
For details on any Exchange Terms and Conditions, you can refer to them here.