If you have been out-of-market for awhile, restarting after you missed a payment, or are switching back to eSignal from another market analysis platform, and need to restart your account, you have three options to choose from for getting restarted:
Keep in mind, however, that if you previously had a Legacy Subscription with us or are restarting an eSignal for Partners subscription, you will need to contact Customer Service directly to get assistance with restarting your subscription, as it will require adding a product to your account that is not available through our Self-Service Account Maintenance portal.
*Note: This excludes the QCharts product, as this is a discontinued product and as such you will need to instead register for eSignal Classic, Signature, or Elite.
Self-Service Restart
Users with Non-Legacy products (eSignal Classic, Signature, and Elite) can re-register on their own by logging into Account Maintenance here with their Customer ID number and Web Password and following these steps (if you do not know your Customer ID number and Web Password, please reach out to Customer Service for assistance):
- Under the "Products" section, click "Add a Product."
- Select the eSignal package you want, and click "Continue".
- First, choose if you want to do Annual Prepay Subscription, or Monthly Subscription.
- Set your Username and Password.
- Select the Exchanges and Add-Ons you wish to add to your subscription.
- Review the Pricing Summary and click "Continue" if everything looks correct. If not, do not continue and reach out to our Customer Support team for assistance.
- If you added new Exchanges, or your Exchange Terms and Agreements Form is outdated, our system may require you to fill out a new form. Do so, and then click "Confirm Signature" to submit the form. If you are not prompted with this form, continue to step 8.
- Review the pricing and cost of the subscription, making sure to check each box next to the sections in the pricing breakdown.
- If everything looks correct, fill out your Credit Card information and submit payment. If for whatever reason it does not look correct, please reach out to our Customer Support team for assistance.
- Once your payment is confirmed, your product will activate immediately and will be ready for use. You may now log into your eSignal software. (Please note that if you had the software running prior to restart, you may need to shut down and reopen eSignal for it to begin pulling data again.)
Customer Service Assisted Restart
In the event you need some assistance with restarting your account, such as if you do not remember the packages you need, or if there are some packages you are not able to add to your account through the above mentioned Self-Service Restart method, then you will need to reach out to our Customer Service team for assistance. When reaching out to the team, please have ready the following information:
- Your Customer ID Number and/or Username.
- Personal Information that is on file for the account, including your Phone Number, Email, and Address, so that we may verify that we are pulling up the correct account.
- Information about what Package, Service, or Add-On you need added to your subscription.
With the above information ready, you can reach out to our Customer Service team for assistance. Once the Customer Service team member has configured the product in your account, you will need to log into Account Maintenance here with your Customer ID number and Web Password and following these steps (if you do not know your Customer ID number and Web Password, you can ask Customer Service for assistance with finding that information):
- Once Logged In to Account Maintenance, navigate to the Services Section.
- Click on "Add/Cancel Add-On Services".
- Review the Summary to ensure that the Product, Exchanges, and Add-Ons listed there are correct, and that the pricing is correct. If it is, click "Continue."
- If your Exchange Terms and Agreements form is out of date, or you subscribed to new Exchanges that require a new form to be filled out, you will be prompted with the Exchange Terms and Agreements form asking you to fill out the necessary fields before continuing. Fill these forms out, and then click "Confirm Signature". If it does not prompt you with this, continue to step 5.
- On the following page, it will ask you to confirm the pricing for everything, and review one final time before entering your card details and submitting payment. Review this information and be sure to check the box next to each section before filling out your card details and submitting payment. If anything looks incorrect, do not submit payment and instead reach out to Customer Service for assistance.
- If after reviewing the information you determine it is all correct, go ahead and submit payment.
- Once your payment is confirmed, your product will activate immediately and will be ready for use. You may now log into your eSignal software. (Please note that if you had the software running prior to restart, you may need to shut down and reopen eSignal for it to begin pulling data again.)
Customer Service Restart
In the event you need Customer Service's full assistance with restarting your account (including taking payment) you may reach out to us, but you will need to have the following information ready for the call:
- Your Customer ID Number and/or Username.
- Personal Information that is on file for the account, including your Phone Number, Email, and Address, so that we may verify that we are pulling up the correct account.
- Information about what Package, Service, or Add-On you need added to your subscription.
- Your Credit Card Information including the CCN and Expiration Date on the front of the card, and CVC Code on the back of the card.
Please note that when calling in to have our team restart your subscription for you, you may be required to fill out a new Exchange Terms and Agreements form. In the event this happens, you will need to log into our Agreements portal here, using your eSignal Product Username and Password (the same username and password you would use to log into the software with). Once logged in, you will need to fill out the form and then click "Confirm Signature" when you are finished.
Once the confirmation page is displayed, your product will be active Immediately, and you can then log into your eSignal software.
**Note: If after filling out the Exchange Terms and Agreements form you are prompted to fill out your Credit Card information and submit payment, if you have already submitted payment while restarting the product with the customer, please disregard this and instead close the page. If you have not yet submitted payment, please provide your Credit Card information and submit payment as requested.