Server Connection OK but eSignal / GET can't connect to DM

ICE Data Services -

Server Connection OK but eSignal/GET can't connect to DM

If the eSignal Data Manager is connecting, but the eSignal (or Advanced GET) program is not, there is a possibility that the communication between those two programs is being blocked.  This can be caused by a couple of things, usually either a firewall or a conflicting application installed on the PC.  If your quote window is showing NO DATA for all your symbols, and/or your charts bring in data but do not update in real-time, this is most likely the cause.  For Advanced GET users, if a conflict of this type is present, the connection status at the bottom right corner will say  TRYING.

Please review Troubleshooting Software Conflicts before proceeding to the next section of this KB article.

Isolating and Removing the Conflicting Program

If the problem is not a firewall, than there is probably another program installed on your computer that is blocking it.  Below are steps you can take to resolve this.  Steps 4-7 can get fairly involved in using the Windows operating system. If you are not comfortable with following them, you may want to use a PC Consultant or contact our Technical Support team for further assistance.

Below is a screenshot of the eSignal Status Bar (shown at bottom right corner of eSignal) that shows NO DM:

To resolve this issue, please follow the steps below:

1.  Verify the Data Manager is connecting by looking for the green DM icon in your taskbar .  Close eSignal by clicking on File>Exit All & Save, then reopen it and verify it still shows NO DM.

2.  If NO DM is still shown, look for the program that could be interfering with eSignal:
a.  Go to Start, Control Panel, Add/Remove Programs (or Start, Settings, Control Panel for older Windows operating systems)
b.  Look for any of the following programs that are known to interfere with eSignal (and Advanced GET) and uninstall them.  Please note that in some cases   
     later versions of these applications may work ok with eSignal and that backups should always be kept in the event that you wish to re-install them.


Mcafee Privacy Service

Panda Antivirus (Titanium Edition)


ESET: NOD32 Antivirus (must configure

Pure Site PC (NetNanny)    

Opistat (Norman Anti-virus)

Venturi Personal  Client

Port Magic (Part of the new AOL)

FWN Toolbar

Option Square

ShopAtHome Agent

Nielsen NetRating

Broadjump or Broadjump Client

Proxycon Accelerator



Zero-Knowledge Freedom


Yahoo Anti-Spy

eAcceleration (by Stop Sign)

Relevant Knowledge

Install Manager


Vcom System Suite 5

B-Safe (need to uninstall)

VCom Fixit Utilities

VCom Recovery  Commander

Easy Firewall -  Computer Associates (need to uninstall)

Marketscore Internet Accelerator

AOL Safety & Security Spyware Protection

PeerGuardian (Need to Uninstall)
PeerBlock (Need to Uninstall)

Nortel Networks VPN Client
(Workaround available.  Kapersky Firewall

(Must Turn off R/T Virus Scanner)

Windows OneCare 
(works only if the Data Manager is
started prior to the eSignal application).

ThreatFire  - Antivirus
(Need to uninstall)


c.  Restart your computer.  If it still doesn't work, proceed below.

3.  Download sporder.exe and sporder.dll into C:Program Files\eSignal (or C:GET if you are using Advanced GET)
4.  Open sporder.exe and look for anything that has Layered, LSP, MSSPI, OSMIM, or shows up in the same line before MSAFD.  
     Below is an example:

5.  Remove the offending program:
a.  Open Add/Remove Programs and uninstall the offending program
b.  If Add/Remove Programs doesn't work, you can try the following at your own risk.  Download LSPFix.exe to your computer, open it up, put a check   mark next to "I Know What I'm Doing", find the offending DLL file, move it under "Remove" and click Finish.

NOTE:  Removing the wrong DLL could harm your computer, please make sure you are removing the correct file.  You can run a search for the different files at to verify the file you are removing pertains to the offending program. 
The following is a list of DLL files that should be listed there, they are a part of the operating system:

1. Windows98SE: rnr20.dll, mswsosp.dll, msafd.dll, rsvpsp.dll
2. WindowsNT4 (with SP6a): rnr20.dll, msafd.dll
3. Windows2000 (with SP4): rnr20.dll, winrnr.dll, msafd.dll, rsvpsp.dll
4. WindowsXP: mswsock.dll, winrnr.dll, rsvpsp.dll

Below is a sample of the LSPFix.exe utility with a couple offending DLL's that should be removed. Click here to download the lspfix.exe utility.

6.  if you are still having the no dm issue, install ad-aware by downloading it from  once installed, launch ad-aware and click on check for updates now to get the latest updates.  then click start followed by next to search your computer.  once any files are found, remove them and restart the computer. [please note that users running the free version of ad-aware 7.0 may experience higher cpu usage due to the aawservice.exe file that constantly runs in the background.  this file is not needed while ad-aware is closed and can be configured to run only when ad-aware is in use.  in the windows control panel go to administrative tools, services.  double click ad-aware 2007 services and change the startup type to manual.]