Server Connection OK but eSignal/GET can't connect to DM
If the eSignal Data Manager is connecting, but the eSignal (or Advanced GET) program is not, there is a possibility that the communication between those two programs is being blocked. This can be caused by a couple of things, usually either a firewall or a conflicting application installed on the PC. If your quote window is showing NO DATA for all your symbols, and/or your charts bring in data but do not update in real-time, this is most likely the cause. For Advanced GET users, if a conflict of this type is present, the connection status at the bottom right corner will say TRYING.
Please review Troubleshooting Software Conflicts before proceeding to the next section of this KB article.
Isolating and Removing the Conflicting Program
If the problem is not a firewall, than there is probably another program installed on your computer that is blocking it. Below are steps you can take to resolve this. Steps 4-7 can get fairly involved in using the Windows operating system. If you are not comfortable with following them, you may want to use a PC Consultant or contact our Technical Support team for further assistance.
Below is a screenshot of the eSignal Status Bar (shown at bottom right corner of eSignal) that shows NO DM:
To resolve this issue, please follow the steps below:
1. Verify the Data Manager is connecting by looking for the green DM icon in your taskbar 
. Close eSignal by clicking on File>Exit All & Save, then reopen it and verify it still shows NO DM.
2. If NO DM is still shown, look for the program that could be interfering with eSignal:
a. Go to Start, Control Panel, Add/Remove Programs (or Start, Settings, Control Panel for older Windows operating systems)
b. Look for any of the following programs that are known to interfere with eSignal (and Advanced GET) and uninstall them. Please note that in some cases
later versions of these applications may work ok with eSignal and that backups should always be kept in the event that you wish to re-install them.
Webhancer |
Mcafee Privacy Service |
Panda Antivirus (Titanium Edition) |
New.net |
E-safe |
ESET: NOD32 Antivirus (must configure) |
Pure Site PC (NetNanny) |
Opistat (Norman Anti-virus) |
Venturi Personal Client |
Port Magic (Part of the new AOL) |
FWN Toolbar |
Option Square |
ShopAtHome Agent |
Nielsen NetRating |
Broadjump or Broadjump Client |
Proxycon Accelerator |
SpamSubtract |
WildTangent |
Zero-Knowledge Freedom |
CoolWebSearch |
Yahoo Anti-Spy |
eAcceleration (by Stop Sign) |
Relevant Knowledge |
Install Manager |
AdsOff |
Vcom System Suite 5 |
B-Safe (need to uninstall) |
VCom Fixit Utilities |
VCom Recovery Commander |
Easy Firewall - Computer Associates (need to uninstall) |
| Marketscore Internet Accelerator | AOL Safety & Security Spyware Protection |
PeerGuardian (Need to Uninstall) PeerBlock (Need to Uninstall) |
Nortel Networks VPN Client |
SHAWSECURE by F-SECURE |
|
Windows OneCare |
ThreatFire - Antivirus |
|
c. Restart your computer. If it still doesn't work, proceed below.
3. Download sporder.exe and sporder.dll into C:Program Files\eSignal (or C:GET if you are using Advanced GET)
4. Open sporder.exe and look for anything that has Layered, LSP, MSSPI, OSMIM, or shows up in the same line before MSAFD.
Below is an example:
5. Remove the offending program:
a. Open Add/Remove Programs and uninstall the offending program
b. If Add/Remove Programs doesn't work, you can try the following at your own risk. Download LSPFix.exe to your computer, open it up, put a check mark next to "I Know What I'm Doing", find the offending DLL file, move it under "Remove" and click Finish.
NOTE: Removing the wrong DLL could harm your computer, please make sure you are removing the correct file. You can run a search for the different files at www.google.com to verify the file you are removing pertains to the offending program.
The following is a list of DLL files that should be listed there, they are a part of the operating system:
1. Windows98SE: rnr20.dll, mswsosp.dll, msafd.dll, rsvpsp.dll
2. WindowsNT4 (with SP6a): rnr20.dll, msafd.dll
3. Windows2000 (with SP4): rnr20.dll, winrnr.dll, msafd.dll, rsvpsp.dll
4. WindowsXP: mswsock.dll, winrnr.dll, rsvpsp.dll
Below is a sample of the LSPFix.exe utility with a couple offending DLL's that should be removed. Click here to download the lspfix.exe utility.
6. if you are still having the no dm issue, install ad-aware by downloading it from www.download.com. once installed, launch ad-aware and click on check for updates now to get the latest updates. then click start followed by next to search your computer. once any files are found, remove them and restart the computer. [please note that users running the free version of ad-aware 7.0 may experience higher cpu usage due to the aawservice.exe file that constantly runs in the background. this file is not needed while ad-aware is closed and can be configured to run only when ad-aware is in use. in the windows control panel go to administrative tools, services. double click ad-aware 2007 services and change the startup type to manual.]