System Status - QCharts / LiveCharts

ICE Data Services -

Market Hours Update 

After each holiday the MktHours file is automatically updated to remove gaps in the chart. To update the MktHours file in advance, follow the steps below. The instructions involved closing the application so you'll want to copy and paste them into a Word document before proceeding. 

1. Close QCharts.

2. Click here to download the latest MktHours file (Updated 02/16/2023) and save it the Sigtext folder located in the QCharts directory: (C:\Program Files (x86)\QCharts\SigText). 

3. Right click the file and rename it

4. Copy and paste the file into the QCharts directory: (C:\Program Files (x86)\QCharts).

5. Right click the file and rename it MktHours.unf.

6. Launch QCharts.  

QCharts Support:

Phone: 770.999.4511

Press "1" for Customer Service
Press "2" for Tech Support

For Chat Support click here.

Support Hours:
8:00 a.m. - 6:00 p.m. ET, Monday - Friday

eSignal Forums

For Network & Exchange Status updates please click here.