1. eSignal Knowledge Base
  2. Legacy Products
  3. QCharts
  4. Download and Install QCharts

How do I Install or Uninstall QCharts?

ICE Data Services -

Notice Regarding QCharts

QCharts is classified as Legacy Software, which is to say, it is no longer supported by our Development Team, and we cannot make guarantees of its continued performance. As newer versions of the Windows Operating System are released, or as patches to the Windows Operating System are developed and published to devices running their software, it may be the case where a patch may cause the program to no longer run on computers running Windows, or newer versions may not allow QCharts to install.

As the software is no longer supported by our Development Team, please note that no further improvements to the software, or fixes to existing or new issues within the software will be done, and you must use the software as-is.

As such, we recommend switching to the latest version of eSignal instead, which is included in your QCharts subscription at no extra cost to you, and you can find the latest version of eSignal here.

Installing QCharts

To download the latest version of QCharts, you can refer to the following Knowledge Base article located here. Once you have downloaded the QCharts installation file, you can follow these instructions to install QCharts onto your computer:

  1. Allow the program to load until it gets to the “Welcome to the InstallShield Wizard for QCharts” screen. Depending on your system, this may take a moment for the installer to load.
  2. Once you see the “Welcome to the InstallShield Wizard for QCharts” screen, click “Next”
  3. On the “License Agreement” page, read through the Agreement, select “I accept the terms of the license agreement”, and then click “Next”.
  4. On the “Choose Destination Location” screen, optionally choose where you want to install QCharts by clicking on “Browse”, or if you are okay with the default location, click “Next”.
  5. On the “Select Program Folder” screen,  you can optionally select a folder where you want the program icon to appear in your start menu. If you are okay with the default location, just click “Next”.
  6. On the “User Information” screen, enter your QCharts username and password that you were given when you signed up for QCharts, and click “Next”.
  7. After clicking next, the program will begin to install QCharts. Please note that depending on your system, this may take some time to do.
  8. When QCharts is finished installing you will see the “InstallShield Wizard Complete” screen appear indicating that QCharts has successfully installed onto your computer. Click “Finish” to close the installer.
  9. If you are running newer versions of Windows (10 and above), you will need to refer to the next section on “Windows Compatibility.”

Windows Compatibility

If you are running Windows 10 or higher, QCharts will need some settings configured within Windows for compatibility mode to allow it to run correctly. This includes:

  • Renaming WININET.DLL to WININET_old.DLL.
  • Setting QCharts to run in Windows XP SP3 Compatibility Mode.
  • Setting QCharts to run as an Administrator.
  • Installing a different version of the Data Manager (Optional).

Renaming WININET.DLL

When launching QCharts you may encounter an error notifying you about it not being able to find a file called ‘dbcapi_vc8.dll’. When this happens, you will need to rename the WININET.DLL file in order to be able to launch QCharts. The steps for this are as follows:

  1. Open File Explorer.
  2. Navigate to “This PC” > Program Files (x86) > QCharts.
  3. Look for the “WININET.DLL” file, and left-click on it once.
  4. Right-click on the “WININET.DLL” file.
  5. In the context menu that appears, click “Rename”.
  6. Rename the “WININET.DLL” file to “WININET_old.DLL”.
  7. Hit the “Enter” key on your keyboard.
  8. Close File Explorer.

Configuring Compatibility Mode & Run as Administrator

Due to the age of QCharts, and its Legacy nature, you will need to configure QCharts to run in Windows XP SP3 mode, as well as run as Administrator in order for the program to run correctly. The steps to configure this are as follows:

  1. Open File Explorer.
  2. Navigate to “This PC” > Program Files (x86) > QCharts.
  3. Look for the file named “QCharts” (it should be labeled as an Application), and left-click on it once to select it.
  4. Right-click on the QCharts application file.
  5. In the context menu that pops up, click on the “Properties” option at the bottom.
  6. In the “QCharts.exe Properties” window that appears, click on the “Compatibility” tab at the top.
  7. Under the “Compatibility mode” section, check the box next to “Run this program in compatibility mode for:”.
  8. In the drop-down menu, select the option “Windows XP (Service Pack 3)”.
  9. Under the “Settings” section, check the box next to “Run this program as an administrator.”
  10. At the bottom of the window, click “Apply” and then “OK”.
  11. In the File Explorer window, look for a file called “winros” (in all lowercase letters, it should be listed as an Application), and left-click on it once to select it.
  12. Right-click on the winros application file.
  13. In the context menu that pops up, click on the “Properties” option at the bottom.
  14. In the “winros.exe Properties” window that appears, click on the “Compatibility” tab at the top.
  15. Under the “Compatibility mode” section, check the box next to “Run this program in compatibility mode for:”.
  16. In the drop-down menu, select the option “Windows XP (Service Pack 3)”.
  17. Under the “Settings” section, check the box next to “Run this program as an administrator.”
  18. At the bottom of the window, click “Apply” and then “OK”.
  19. Close File Explorer.
  20. Launch QCharts.

Installing a Different Version of the Data Manager

In some versions of Windows you may find that QCharts launches, but that the status bars in the bottom right-hand corner all display as Red indicating an issue with the Data Manager, even after waiting a considerable amount of time for everything to load in, it may be that the Data Manager version that was installed with QCharts is not compatible with the current version of Windows you are using.

To resolve this issue, please follow these instructions:

  1. If you have QCharts already open, keep the program open and running.
  2. Download Data Manager Build Version 447 from here.
  3. Once downloaded, open File Explorer and go to your “Downloads” folder.
  4. Double-click on the “dm.447.exe” file that was downloaded to run the program. (If prompted, Allow the program to Run.)
  5. Wait for the Installer to load to a screen called “Welcome to the eSignal Data Manager”
  6. Read the Agreement, check the box next to “I accept the terms in the License Agreement”, and click “Next”.
  7. In the “Data Manager Connection settings” screen that appears next, it should autofill with your username and password for QCharts (if not, please fill these two fields out) at which point you just need to click “Next”.
  8. In the next screen you will see “Ready to Install”. Click “Install” and then wait for the program to finish installing the Data Manager.
  9. In the final screen you will see “Completing the eSignal Data Manager Setup Wizard”. Here you can click “Finish” to close the installer.
  10. In order to get the Data Manager to open automatically, it needs to be manually launched once. To do so, open File Explorer and navigate to “This PC” > Program Files (x86) > QCharts.
  11. Find the “winros” application (spelled with lowercase letters, NOT uppercase letters) and double-click on it to launch the Data Manager.
  12. In QCharts you should now see all the indicators at the bottom right-hand corner of the screen turn green (with the exception of MktDepth if you aren’t subscribed to that).
  13. Close File Explorer.

Uninstalling QCharts

Uninstalling QCharts in Windows 10 and 11 is a fairly straightforward and automatic process. To do so, follow these instructions:

  1. In your Windows Task Bar, right-click on the Windows logo.
  2. In the context menu that appears, click “Apps and Features”.
  3. In the window that appears, scroll through the list to find QCharts, and left-click on it once to bring up the menu options for QCharts.
  4. Click on “Uninstall”.
  5. Click on “Uninstall” in the small window that appears.
  6. After a few moments, you will see a window appear that says “QCharts Setup Program” asking if you want to remove the application. Click “Yes”.
  7. A new window will appear and after a few moments, it will uninstall QCharts and show the “Uninstall Complete” message. When you see this, click “Finish” to exit the program. QCharts has now been uninstalled.
  8. Close the Apps and Features window.

Note: Uninstalling QCharts will erase ALL data including any workspaces you had saved. It is recommended that if you intend to reinstall QCharts, or want to transfer your workspace files to another computer, that you make a backup copy of the Workspaces folder found in C:\Program Files (x86)\QCharts\.